Return and Refund Policy
Returns:
Eligibility
- You may initiate a return within 7 days of receiving the product.
- To be eligible for a return, the product must be in its original condition, unused, and in the same packaging.
Return Process
- To initiate a return, please contact our customer service team at shophaveli8@gmail.com within the specified return period.
- Provide your order number, the reason for the return, and any supporting documentation, such as images if applicable.
Return Approval
- Our team will review your request and notify you of the approval or rejection of your return.
- If approved, we will provide instructions on how to return the product.
Return Shipping
- Customers are responsible for the cost of return shipping.
- Please use a trackable shipping service, and ensure the product is securely packaged.
Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to the original method of payment within a specified timeframe.
Refunds:
Refund Criteria
- Refunds will be processed for the purchase price of the item(s) returned, excluding any shipping charges.
- We reserve the right to deny a refund if the returned product does not meet our eligibility criteria.
Refund Timeframe
- The time it takes for the refund to be credited to your account may vary based on your payment method and financial institution.
Non-Refundable Items
- Certain items, such as gift cards, are non-refundable.
Contact Information
- If you have any questions about our Return and Refund Policy, please contact us at shophaveli8@gmail.com.